PRIVACY POLICY & COOKIES
Introduction
"Holy Trinity Medical Center" (referred to as "the Company," "We," "Us," or "Our") is committed to the lawful, fair, and transparent collection of your data in compliance with the Data Privacy Act of 2012 in the Philippines, its implementing rules and regulations, and other applicable laws and regulations. This policy outlines how we collect, use, protect, and respect your information when you interact with our Services. We emphasize the importance of your consent and choice in how your personal data is used, particularly for marketing purposes.
Personal Data: Any information that relates to an identified or identifiable individual, including sensitive health data.
Consent and Choice for Marketing
By interacting with our Services and submitting your personal information through our forms, you consent to receive marketing communications, including email and SMS messages, from us. You have the right to opt-out or withdraw this consent at any time through the mechanisms provided in our communications or by contacting us directly.
Children Under the Age of 18
We do not knowingly collect personally identifiable information from minors (children under 18 years of age or equivalent depending on jurisdiction, "Children”). By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such minors and consent to such minor dependent’s use of the Services. If we learn we have collected such information without parental consent, we will delete it.
Types of Information We Collect
- Information that may personally identify you, such as name, address, email, and other identifiers.
- Information that is about you but does not individually identify you.
- Sensitive health data in compliance with healthcare guidelines like DOH.
- Information about how you interact with our website, such as internet connection or the equipment you use.
We assure you that sensitive health data is collected only in compliance with healthcare guidelines and with explicit consent for healthcare services.
How We Use Your Information
To the extent permitted by applicable law, we use the information collected for various purposes:
- To present our services to you.
- To provide you with information, products, or services that you request.
- To manage your account and registration.
- To comply with legal obligations, including healthcare guidelines like DOH.
- For business transfers, mergers, or acquisitions.
- Personal Data collected is also used for email and SMS marketing and appointment scheduling, with explicit consent obtained for these purposes.
Data Sharing and Disclosure
We may share your information with:
- Team members, agents, subsidiaries, and affiliates.
- Contractors, service providers, and third parties we use to support our business.
- Business partners for offering you certain products, services, or promotions.
- Law enforcement or public authorities when required.
We may share your information with trusted third-party service providers for marketing and data management purposes, ensuring their compliance with data protection standards.
How We Protect Your Personal Data
We take the security of your Personal Data seriously and ensure compliance with the Data Privacy Act of 2012. We implement reasonable and appropriate physical, technical, and organizational measures for the protection of Personal Data. Our security measures aim to maintain the availability, confidentiality and integrity of personal information against accidental loss or destruction, and human dangers such as unauthorized access, fraudulent misuse and alteration or contamination.
Data Retention and Disposal
Personal Data is retained in accordance with the Company’s retention policies and legal requirements and only for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements.
Rights of Data Subjects
Under the Data Privacy Act, you have expanded rights, including access, correction, deletion, and being informed about the use of your data. To exercise these rights, please contact our Data Protection Officer at
Data Breach Protocol
In the event of a data breach, we will notify affected users
immediately and take appropriate remedial actions, including reporting to relevant authorities.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you if there are any significant changes to this Policy by posting an updated version on our website and sending an email notification to the address associated with your account. You are advised to review this Privacy Policy periodically to stay informed of any updates. Changes to this Privacy Policy are effective when they are posted on this page.
Dispute Resolution
Disputes over this privacy policy will be resolved through arbitration in accordance with Philippine law.
Cookies Policy for Holy Trinity Medical Center
Introduction
Holy Trinity Medical Center ("we," "us," or "our") is committed to safeguarding your privacy. This Cookies Policy explains our use of cookies and similar technologies on our website. By accessing our website, you consent to our use of cookies in accordance with this policy.
What Are Cookies?
Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. This information is used to track website usage and tailor services to our visitors' needs.
Use of Cookies
We use cookies to:
Ensure Website Functionality: Essential cookies are crucial for the core operation of our website, enabling basic functions like page navigation and access to secure areas.
Analyze Website Performance: These cookies help us understand how visitors interact with our website, providing information on metrics such as traffic sources, visited pages, and time spent on the site.
Enhance User Experience: Functionality cookies remember your preferences (like language or location) to provide a more personalized online experience.
Targeting and Advertising: We utilize cookies to display advertisements that are relevant to you and to gauge the effectiveness of our advertising campaigns.
While we use services that may set cookies on our site for these purposes, we ensure that any information collected is used in compliance with our Privacy Policy and the Data Privacy Act of 2012 of the Philippines.
Your Choices Regarding Cookies
By using our website at Holy Trinity Medical Center, your continued browsing will be regarded as acceptance of our use of cookies. These cookies are essential for enhancing your experience, providing personalized content, and improving our services. If you do not agree to our use of cookies, we respectfully request that you cease using our website.
Legal Compliance
Our use of cookies is designed to be fully compliant with the Data Privacy Act of 2012 and other relevant Philippine laws, ensuring the protection of your personal information.
Updates to This Policy
We may update this Cookies Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We recommend reviewing this policy occasionally to stay informed of how we use cookies.
Contact Us
For questions or comments about our policies, contact us at:
Holy Trinity Medical Center
Plazang Luma, Jose Abad Santos Ave, Arayat, 2012 Pampanga
0939 943 9802
Holy Trinity Medical Center Website
Terms of Service for HTMC Gold Membership
1. Introduction
Welcome to the HTMC Family Hub. These Terms of Service ("Terms") govern your access to and use of the HTMC Gold Membership("Membership") offered by Holy Trinity Medical Center ("HTMC," "we," "us," or "our"). By enrolling in the Membership, you agree to comply with and be bound by these Terms.
2. Definitions
"Member" or "You": An individual who has enrolled in the HTMC Gold Membership. "Services": All benefits and services provided under the HTMC Gold Membership. "Facility": HTMC's main facility and any authorized locations where services are provided." Effective Date": The date on which these Terms become effective.
3. Eligibility
3.1 Qualified Members
Membership is available exclusively to:
Active PhilHealth members and their beneficiaries. Senior Citizens with valid identification. Persons with Disabilities (PWDs) with valid identification.
3.2 Non-Eligibility
Individuals without an active PhilHealth membership are not eligible for enrollment.
4. Membership Benefits
4.1 Unlimited Scheduled Consultations
Unlimited consultations with HTMC hospitalists must be scheduled during office hours to remain free: Days: Monday to Friday; Hours: 8:00 AM to 5:00 PM
4.2 Free Diagnostic Tests
Specific free tests are offered based on age and category:
Women: Free Pap Smear
Children: Complete Blood Count (CBC)Urinalysis, Chest X-ray
Adults: Chest X-ray, Urinalysis, Blood Sugar Test, CBC
Ages 45 and Above: Basic Colon Cancer Screening + All adult services
Seniors, Diabetics, and Hypertensives: Electrocardiogram (ECG)All of the above tests
4.3 Animal Bite Center Services
Free services at our Animal Bite Center Includes a 3-dose rabies vaccine
4.4 Family Hub Doctor Availability
Access to a Family Hub Doctor (Hospitalist)Days: Monday to Friday; Hours: 8:00 AM to 8:00 PM
5. User Responsibilities and Conduct
5.1 Accurate Information
Members are responsible for providing accurate and up-to-date information during enrollment and when using our services.
5.2 Compliance with Facility Rules
Members must adhere to all HTMC facility rules, regulations, and staff instructions.
5.3 Appointment Scheduling
Members are encouraged to schedule appointments in advance and arrive on time.
5.4 Prohibited Conduct
Members shall not engage in any conduct that disrupts the provision of services or harms other patients or staff.
6. After-Hours Policy
6.1 Emergency Room Consultations
Consultations beyond regular office hours (after 5:00 PM) are considered emergency visits. A fee of ₱200 applies per after-hours Emergency Room (ER) consultation.
7. Enrollment and Registration
7.1 Direct Enrollment at PhilHealth Office
Visit the PhilHealth office located at St. Jude San Fernando. Bring a valid ID for verification. Complete the enrollment process for the HTMC Family Hub.
7.2 Single Enrollment Transfer by HTMC
We can facilitate the transfer of your registration from another facility to the HTMC Family Hub.
Important: If you are enrolled with another facility, your membership with HTMC will discontinue.
Optimal Transfer Months: November and December
Steps: Initiate a transfer request with our registration team. Provide necessary documentation. Confirm successful enrollment in the HTMC Family Hub.
7.3 Required Documentation
Active PhilHealth membership details: Valid ID for Senior Citizens or PWDs
7.4 Non-Transferability of Membership
Membership is personal to the member and cannot be transferred or assigned to another individual.
8. Fees and Payment
8.1 Membership Fee
Gold Membership Fee: Free
Membership Card Fee: A one-time fee of ₱50 for the membership card is required upon enrollment. All fees are subject to change with prior notice.
8.2 ER Consultation Fee
A fee of ₱200 applies for ER consultations beyond regular office hours.
8.3 Payment Methods
Payments can be made at our facility during office hours. Acceptable payment methods include cash and major credit cards.
9. Compliance with Philippine Healthcare Regulations
HTMC Family Hub is committed to complying with all applicable healthcare laws and regulations in the Philippines, including but not limited to:
The Universal Health Care Act (Republic Act No. 11223)The Data Privacy Act of 2012 (Republic Act No. 10173)Guidelines set forth by the Department of Health (DOH)Regulations from the Philippine Health Insurance Corporation (PhilHealth)
10. Term and Termination
10.1 Term
The Membership is valid until at the end of each year.
10.2 Termination by Member
You may terminate your Membership at any time by providing written notice to us. Membership fees and card fees are non-refundable.
10.3 Termination by HTMC Family Hub
We reserve the right to terminate your Membership for violations of these Terms or misuse of services. Enrollment with Another Facility: If you enroll with another healthcare facility, your HTMC membership will automatically discontinue. You will be notified through email, call, sms or in person of the termination and the reasons thereof.
10.4 Survival of Terms
Provisions relating to Limitation of Liability, Indemnification, and other clauses intended to survive termination shall remain in effect.
11. Intellectual Property Rights
All materials, content, and trademarks on the HTMC website and within our facilities are the property of HTMC and are protected by intellectual property laws. Unauthorized use of any HTMC intellectual property is prohibited.
12. Limitation of Liability
HTMC Family Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the Membership services, to the maximum extent permitted by law. Our total liability shall not exceed the amount you have paid for the Membership Card Fee.
13. Disclaimer of Warranties
Services are provided on an "as is" and "as available" basis. HTMC disclaims all warranties of any kind, whether express or implied, including but not limited to fitness for a particular purpose.
14. Indemnification
You agree to indemnify and hold HTMC, its officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses arising out of your use of the services or violation of these Terms.
15. Force Majeure
HTMC shall not be liable for any failure to perform its obligations where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, or government restrictions.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
17. Dispute Resolution
Any disputes arising out of or relating to these Terms shall be resolved through amicable negotiation. If unresolved, disputes shall be submitted to the competent courts of San Fernando City.
18. Amendments
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting at our facility and on our official channels. Members will be notified of significant changes via email or official notices. Your continued use of Membership services constitutes acceptance of the revised Terms.
19. Severability and Waiver
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in effect. Failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
20. Entire Agreement
These Terms constitute the entire agreement between you and HTMC Family Hub regarding the Membership and supersede all prior agreements.
21. Feedback and Complaints Procedure
For feedback or complaints, please contact us through the provided contact information. We are committed to addressing and resolving any issues promptly.
22. Contact Information
For inquiries or further information:
Holy Trinity Medical Center Phone: 0928 831 9272
Email: [email protected]
Address: Plazang Luma, Jose Abad Santos Ave, Arayat, 2012 Pampanga
Office Hours: Monday to Friday, 8:00 AM to 5:00 PM
23. Acceptance of Terms
By enrolling in the HTMC Gold Membership, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Acceptance is indicated by signing the enrollment form or agreeing electronically during the online enrollment process.
24. Legal Age Requirement
You represent that you are at least 18 years of age or have the consent of a parent or legal guardian to enroll in the Membership.
25. Compliance with Laws
Members agree to comply with all applicable laws and regulations while using our services.
26. Electronic Communications
You consent to receive communications from us electronically. Notices and communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Disclaimer:
This Terms of Service document is intended for informational purposes only and does not constitute legal advice. For specific legal advice, please consult a qualified legal professional. HTMC Family Hub disclaims any liability for any actions taken or not taken based on the contents of this Terms of Service.